It shows the opposite value of your current status.
This can be achieved when the Agent sends a start or stop command to the Skype for Business client of the UCC. is [Dashboard HubĮnter the amount of days you want to display the missed calls.Įnter the amount of days you want to display the frequent contacts.Įnter the amount of total frequent contacts to display.Įnter the amount of previous agents you want to display.Īllows you to start / stop as a formal agent A Formal Agent is able to sign in and sign out of the UCC. Insert the FQDN FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). When pressing Advanced…, more settings will come available. Settings can be used to change the UCC where the Social Reception Attendant is linked to. They are interconnected and can all be managed from one central location. for each department or regional office) or hundreds of UCC’s (e.g. An UCC can be visualized as a contact center “micro service”. Agents can belong to one or several UCCs and can have multiple skills (competencies). Each UCC has its own settings, IVR menus and Agents. The UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. This can be a Skype for Business / Microsoft Teams account or an Exchange account. On the User Settings page are the users who are signed in at the Social Reception Attendant. If deselected the incoming call will only be visible in the top bar of the Attendant. Select this if you want to receive the large "incoming call bar" when a calls comes in. Show Toast A toast is a Skype for Business instant message notification the user receives on his desktop. Select this if you want the search field to be cleared after you have transferred a call. With this settings the amount of minutes before the system shows the user as Away can be changed. Limit the total number of search results.Ĭhange status from Inactive to Away after Select the version of Skype for Business you are using. When multiple video devices are attached to the computer, you can select here which one you want to use.Īction after Double Click on contact in the contact listĬhange the information order of the active calls.Ĭhange the city or country for local weather updates.Ĭhoose between degrees Celsius or Fahrenheit.Ĭlient Version (Lync or Skype for Business) You can enter a URL to where to want go once selecting it from the mirror tab. With this settings the amount of minutes before the system shows the user as Inactive can be changed. This mode must be turned on for proper use of the application. In order to use Lync, a Microsoft Lync Server is required.
#How to change skype settings on windows
Lync Microsoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. It is replaceable by clicking on the Browse button.
#How to change skype settings on license
This is the location were the license file is stored. This is the unique API key to have access to the weather portal. Usually this is Skype for Business, but in some occasions it can be a Work Phone or Mobile Phone. We will discuss them one by one.Ĭhoose the default endpoint. On this page there are some important settings. The first settings page, that opens directly once the settings button is pressed, is the General Settings page. The settings menu can be opened by pressing the Settings button on the bar on the right side of the screen. In this chapter we discuss the various settings for the Reception Attendant. Reception Attendant for Skype for Business Settings
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